Is your organization strategically focused? Does every employee understand your strategy and strive to implement it daily at work? Are the appropriate processes and systems in place to support your strategy? If not, you may need to consider developing a Balanced Scorecard strategy map. Professor Robert S. Kaplan first outlines the development of a Balanced Scorecard and describes its use by many successful organizations. Then he uses case studies of successful for-profit and nonprofit organizations to describe how to take the process to the next level, into strategic implementation, using a Balanced Scorecard strategy map. This revolutionary new approach makes strategy a priority in the workplace and creates an organization where success is measured and implemented everywhere.

Robert S. Kaplan is the Marvin Bower Professor of Leadership Development at the Harvard Business School. His research, teaching, and consulting focus on linking cost and performance management systems to strategy implementation and operational excellence.

CIP: Managing
Performance

Carrying out performance reviews is only one part of managing performance. Discover how to make the performance appraisal process one simple step in ongoing performance management. Setting proper expectations, aligning individual and business unit goals, and providing ongoing feedback can help you and your staff reach greater success.

HMM: Performance 
Measurement

A review of financial and non-financial measures used in all areas of organizational performance. Addresses both standalone measures (including ROI, EVA, and BET) and measurement frameworks such as dashboards, quality models, and the Balanced Scorecard. Includes a system process for tracking performance of initiatives that can generate improvements across the organization.