David A. Garvin
Harvard Business School 
 

Any time your organization can do something faster and better than your competitors, you'll take the competitive lead. But products can be copied, services can be copied, and even processes can be copied. What can you invest in to create and sustain a competitive lead? Organizational learning.
In this presentation, Professor David A. Garvin explains how learning organizations pursue and apply knowledge for superior performance. He includes a framework of six critical tasks that help make the most of the power of learning, and brings these tasks to life with examples of learning in action at organizations such as Disney, AT&T, Timken, and the U.S. Army.

David A. Garvin is the C. Roland Christensen Professor of Business Administration at Harvard Business School. He joined the Business School faculty in 1979 and has since then taught courses in general management and operations strategy in the MBA and Advanced Management programs, as well as serving as faculty chairman of Baker Library and the School's Manufacturing in Corporate Strategy program.

CIP: The Coach's Role

Combining the dual roles of evaluating performance while coaching is a difficult management task. Building trust is essential to bridging the two roles successfully. In addition, managers with the best intentions often unknowingly contribute to the coaching problems they are attempting to address. Take coaching to a higher level by gaining a greater understanding of how to best approach, prepare for, and carry out coaching an employee.

HMM: Coaching

Learn how to get the best from your direct reports and help them master new skills through coaching. In this module, you’ll learn how to use a four-step process to facilitate the professional growth of those you’ve agreed to coach. You’ll also discover how to strengthen your skills so that you can be a more effective coach.