What is CPKM?

The Certified Practitioner in Knowledge Management (CPKM) is a certification program offered by Quest. The aim of this program is to equip managers with the competency to manage organizational knowledge assets.

CPKM will be awarded to participants who have completed a 5-step process and fulfilled all the requirements. The certification assessment will be based on specific competencies for CKPM. Successful candidates will receive a signed certificate from the UK-based International Professional Managers Association (IPMA) and will be entitled to use CPKM post-nominals.

Once certified, they will have the ability to help tackle knowledge-related problems in their organization through the application of appropriate KM tools and techniques and the establishment of KM practices that facilitate knowledge sharing with other disciplines with whom they may interact.

Why This Program?

Knowledge is recognized as the most valuable asset in an organization. Some people think of knowledge as the contents found in books, reports, and documents. We call this explicit knowledge. However, knowledge is not just that. The other type of knowledge that is more critical and needs to be managed is the knowledge that resides in people’s heads. It is called tacit knowledge, and this type of knowledge is very difficult to manage. 

When we say Knowledge Management, what we mean is managing the knowledge processes and flow, to provide performance support to organizations for attaining organizational goals. For KM to work, organizations need to develop appropriate KM strategies that are aligned with their mission and goals. This is one of the aspects that will be stressed in the program. Organizations need to identify, plan, develop and implement KM initiatives that ensure explicit and tacit knowledge are not only well managed but more importantly provide value to the organization.

 "The most valuable assets of the 21st Century enterprise are its knowledge and knowledge workers"
Peter Drucker

These are the four key modules covered in the CPKM programme.

MODULE 1: KM OVERVIEW

  • Why KM matters to organizations
  • Terms and definitions
  • A brief history of KM
  • The Knowledge Management life cycle
  • What does it take to implement KM?

MODULE 2: GETTING STARTED WITH KM

  • Understanding KM standards ISO30401:2018
  • KM assessment against KM standard
  • KM vision, mission and goals
  • KM Strategy and roadmap

MODULE 3: IMPLEMENT KM

  • KM approaches: SECI Model
  • KM processes
  • KM tools and techniques
  • Communities of Practice (CoP)
  • KM champions and KM team
  • Knowledge organization
  • KM implementation plan

MODULE 4: KEEPING THE KM FLAME ALIVE

  • Change management
  • Embedding KM
  • KM metrics and reporting
  • Interventions and improvements
Click Here To Register

Our Trainer

SR Roznita Othman 

Roznita began her career in the Public Works Department as a Quantity Surveyor in 1981. She was appointed as the Head of Enterprise Content & Knowledge Management Unit in 2008.

Through her KM Leadership, she charted out a KM framework aligned to the Department strategic goals & supported the Department's change agenda by inculcating knowledge culture, developing KM competency, and embedding KM in practices & processes.

Certified Practitioner in Knowledge Management (CPKM) will be awarded to participants who have completed a full course and fulfilled all the requirements. The certification assessment will be based on specific competencies for CPKM.

Successful candidates will receive a signed certificate from the International Professional Managers Association, IPMA (UK) and will be entitled to use CPKM post-nominals. 

Assessment Structure

Besides attending the four-day classroom training, participants need to pass the following assessments, which consist of:

  • Online quizzes - to assess participants’ understanding of each topic before and after the course.
  • Group assignment - to assess participants’ ability to work in a team, to apply KM principles, tools/techniques based on a given scenario. The group assignment is to be submitted within two weeks after the completion of the course.
  • Individual assignment – to evaluate whether the participant has acquired more thorough competence in a topic or just understands the basics of it. A case study will be given for him/her to make a critical analysis and reflect on the key learnings of the case. The individual assignment is to be submitted within one month after the completion of the course.
  • Individual KM project proposal - to assess the participant’s proposal of a KM initiative that he/she plans to implement at their workplace.  The final KM project proposal and plan must be submitted one month after the completion of the course.

Certified Practitioner in Knowledge Management (CPKM)

Enhance Efficiency, Decision Quality & Innovation

12, 13, 14 and 15 June 2023 (4 days)

9.00am - 5.00pm

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Early Bird until 31 May 2023:

RM7,800/pax

Group of 2 pax: RM7,400
Group of 3 Pax & Above: RM6,800

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After 31 May 2023

Official Rate:

RM8,500/pax

*prices are excluded of SST

WHAT PAST CLIENTS SAID?

Jabatan Akauntan Negara Malaysia (JANM)

Malaysian Industrial Development Finance Berhad (MIDF)

Jabatan Kerja Raya Malaysia (JKR)

Who is QUEST?

QUEST Learning's mission is to Help Organizations Improve Performance, Productivity and Profits through results-based consulting, training and coaching.

Since 1984, we worked with numerous global brands and hundreds of organizations throughout Asia-Pacific, providing tangible results and measurable improvements.

With offices in Malaysia, China, Singapore and China-Hong Kong, we are in position to service clients regionally with a highly competent and experienced team with multi-language capabilities through multiple platforms.