A Customer Service Excellence  program for all Customer  Service and Sales Functions  within the organisation.

Appointed as Trainer for Train-  the-Trainers program for HODs  of Manufacturing Division (a  program under Human  Resource Development Fund,  Ministry of Human Resources ).

National Sales Convention to  motivate, drive and equip 120  Sales and Service staff with  coaching skills for developing  people in the organisation

Over the last 20 years, helped  management to define and  revisit vision, mission and  goals. Regularly conducts  Strategic Alignment
workshops and Management  Camps for hundreds of their  managers and talents across  Malaysia Indonesia and  Singapore.

A 18 months service quality  improvement project. Involved working with the  Top Management at  strategic level, aligning managers, executives, all the  way down to the front-  liners. CSI improved by 22.7  pts.

A 12 months engagement covering Strategic Alignment & Management Development Program. Up to 98% of managers reported improvement in attendees of these programs and achieved a significant improvement in staff retention.

National Sales Convention to  motivate, drive and equip 120  Sales and Service staff with  coaching skills for developing  people in the organisation

Major exercise to transform to a more sales oriented bank. A 18 months project, where sales and service training of new recruits was outsourced to Quest. New recruits were regularly engaged during this period to ensure the skills were transferred into workplace.

Work involved:

• Defined sales competencies;
• designed course content
• developed learning log to track progress
• scheduled, delivered & assessed competency
• certification and licensing
• monitoring and progress reports.

Started with a pilot training where we produced proven increase in sales result.

Total participants : >500

An enhancement to their existing sales program. This 24-month program covered the sales and sales managers teams in both logistics and liner, for Greater China, with objective to further increase sales revenue growth.

Scope of work for sales executives covered:

• defined sales competencies
• conducted self-assessment
• interview and input from managers, implemented a 3-day Customer-Oriented Selling Program throughout China – Shanghai (twice), Qingdao (once), and Shenzhen (twice)
• designed a Sales Call Performance Observation Checklist for field sales coaching. 12 months later, the 3-day program was repeated in Shengzhen.

Scope of work for sales manager:

• 180 feedback on sales management competencies
• conducted a 3-day Managing Sales Performance training in Hongkong for regional sales managers.

Total participants: >180

An initiative for a systematic approach towards sales capabilities improvement.

This 24 months project started off with strategic planning and alignment workshop :

• Sales Leadership programs for Country Managers / BD Managers (SEA & Pacific)
• developed Sales Competency Model
• designed and implemented 3 sales programs (6 days) Sales Negotiation, Tactical Selling, and Interactive Selling for Salespersons (China).

Sales directors/ managers also attended Sales Management and Sales Coaching Program.

Total participants: >100

An ambitious expanding program to take the organization to the next level.  A comprehensive Sales Capabilities Improvement plan for sales team in China.

Client designed own sales training roadmap.  Our scope of work cover training of all sales staff throughout China – Shanghai, Beijing, Qingdao, Chengdu.  Each sales personnel had to go through 3 programs of 2 days each.

Sales managers  were trained in  Sales Performance Management

Total participants:  >100