
K.C. See
Principal Consultant

Kamarul Zaman
Senior Consultant

Heng Zee Soon
Senior Consultant

RJ Rahman
Senior Consultant

Joelynne Chong
Senior Consultant

Jessica Chin
Senior Consultant

Jessica See
Senior Consultant

Shirley Leong
Senior Consultant

Daphne Au
Consultant

Ooi Wei Min
Consultant

Martin Mueller
Senior Associate Consultant

Suhaini Kasmuri
Associate Consultant
RESULTS ARE OUR PRIORITY

We measure and deliver results
Whether it’s sales, customer satisfaction, productivity, or any other business result, we can measure the effectiveness of our solutions to your business.
We conducted a 3-day sales workshop for sales workforce of a leading bank in Malaysia. On the 3rd day of the training, participants applied the techniques they had learned in the field. Performance was measured before and after – Sales improved by over 90%.

We design, train and transfer to your needs
We develop customise solutions, train your trainers and transfer the IP to your organisation for increased long-term value.
We worked with a global insurance company to establish the baseline for frontline customer service performance, developed training materials to raise the level, trained internal trainers, and transferred the whole program for their continued use and development.

We deploy effective blended learning
Blending classroom training with reinforcement online and on mobile increases learning effectiveness, and this is what we do.
We conducted a workshop on the 5Cs of Mental Toughness for a global FMCG company, complete with individual profiles for every participant, including techniques for improving each element. The session was reinforced post-workshop learning enhancement on mobile.

We have a large faculty of certified professional trainers
We have certified over 1,200 trainers accredited by the International Professional Manager’s Association (IPMA, UK). This enables us to mobilise large roll-outs whilst maintaining quality and select the best suited trainers and coaches for your program.
Our client in the automotive industry required over 700 sales managers and advisors nationwide to be trained and certified in the shortest possible time frame. We gathered the best suited IPMA certified trainers to roll out the certification program on time, and with improved results.
ACCREDITATION, RECOGNITION & AFFILIATE PARTNERS









OUR TRACK RECORD
Improvement in Sales
Increase in Staff Retention
Increase in Customer Satisfaction
Increase in Productivity
Project completion with Leadership Competencies
Case Studies
Automotive

A Customer Service Excellence program for all Customer Service and Sales Functions within the organisation.

Designed and Rolled out National Sales Certification Program nationwide for all Sales Managers and Sales Advisors, covering workshops, coaching and examination & assessment centres

Appointed as Trainer for Train- the-Trainers program for HODs of Manufacturing Division (a program under Human Resource Development Fund, Ministry of Human Resources ).

National Sales Convention to motivate, drive and equip 120 Sales and Service staff with coaching skills for developing people in the organisation

Facilitated the business division’s Strategic Planning & Alignment with the top management. Other than the division’s critical successor factors were mapped out , everyone in the top management is aligned and committed.

This 6 month Leadership Development Program involve pre- and post- assessment, skill workshops and 4 coaching sessions. The content is driven by managers on what would help them to move forward to deliver their action plans.

2 years Dealer Development Program for Honda Malaysia, Nationwide
Strategic Initiatives Projects

Over the last 20 years, helped management to define and revisit vision, mission and goals. Regularly conducts Strategic Alignment
workshops and Management Camps for hundreds of their managers and talents across Malaysia Indonesia and Singapore.

A 18 months service quality improvement project. Involved working with the Top Management at strategic level, aligning managers, executives, all the way down to the front- liners. CSI improved by 22.7 pts.

A 12 months engagement covering Strategic Alignment & Management Development Program. Up to 98% of managers reported improvement in attendees of these programs and achieved a significant improvement in staff retention.

National Sales Convention to motivate, drive and equip 120 Sales and Service staff with coaching skills for developing people in the organisation

Heads of Business Units (HBUs) convened in Shanghai to learn and apply strategic thinking principles on our comprehensive, custom-written case study with actual strategic concerns such as diversity, innovation, competitive analysis, and talent development. Participants from all over Europe and Asia (over 10 nationalities) were challenged and thrilled with this innovative approach in practical learning.
Work with Clients in Sales Capabilities Development

Major exercise to transform to a more sales oriented bank. A 18 months project, where sales and service training of new recruits was outsourced to Quest. New recruits were regularly engaged during this period to ensure the skills were transferred into workplace.
Work involved:
- Defined sales competencies;
- designed course content
- developed learning log to track progress
- scheduled, delivered & assessed competency
- certification and licensing
- monitoring and progress reports.
Started with a pilot training where we produced proven increase in sales result.
Total participants : >500

An enhancement to their existing sales program. This 24-month program covered the sales and sales managers teams in both logistics and liner, for Greater China, with objective to further increase sales revenue growth.
Scope of work for sales executives covered:
- defined sales competencies
- conducted self-assessment
- interview and input from managers, implemented a 3-day Customer-Oriented Selling Program throughout China – Shanghai (twice), Qingdao (once), and Shenzhen (twice)
- designed a Sales Call Performance Observation Checklist for field sales coaching. 12 months later, the 3-day program was repeated in Shengzhen.
Scope of work for sales manager:
- 180 feedback on sales management competencies
- conducted a 3-day Managing Sales Performance training in Hongkong for regional sales managers.
Total participants: >180

An initiative for a systematic approach towards sales capabilities improvement.
This 24 months project started off with strategic planning and alignment workshop :
- Sales Leadership programs for Country Managers / BD Managers (SEA & Pacific)
- developed Sales Competency Model
- designed and implemented 3 sales programs (6 days) Sales Negotiation, Tactical Selling, and Interactive Selling for Salespersons (China).
Sales directors/ managers also attended Sales Management and Sales Coaching Program.
Total participants: >100
An ambitious expanding program to take the organization to the next level. A comprehensive Sales Capabilities Improvement plan for sales team in China.
Client designed own sales training roadmap. Our scope of work cover training of all sales staff throughout China – Shanghai, Beijing, Qingdao, Chengdu. Each sales personnel had to go through 3 programs of 2 days each.
Sales managers were trained in Sales Performance Management
Total participants: >100
QUEST GLOBAL NETWORK
QUEST’S GLOBAL OFFICES
- Malaysia (Headquarters)
- China
- Hong kong
- Singapore
- Vietnam
AFFILIATE PARTNERS
- Persona GLOBAL Inc., US
- QuestCorp Global Inc., US
- COPC Inc., Asia Pacific
- Performance Leadership Pte. Ltd., Singapore
- SportPsych Consulting, Singapore