Having traveled a hundred miles, a weary salesman walked into the coffeehouse of the hotel had checked into, looking for refuge, food and most of all, service. He plumped himself…
In an increasingly competitive work environment, one begins to realize that to be successful in our career takes more than just sheer hard work, diligence and dedication. Granted that these…
In almost any manager’s job, the occasions that call for you to negotiate an agreement with others frequently arise. Managers negotiate with peers, subordinates, bosses and certainly with customers and…
One day, a training manager of a public listed company came up to me and asked, “KC, what would your response be if a director of your company tells you…
Ask the wrong question and you get the wrong answer. It seems simple as black and white. Or is it? Questioning skills are important communication skills. More than that, I…
Have you ever felt frustrated in your job because you can't get your boss to see things your way? You rant and rave and complained to your colleagues or husband…