Strategy & Business Acumen

STRATEGY & BUSINESS ACUMEN

Leaders establish the vision for the future and set the strategy for getting there.

In today’s hypercompetitive landscape, leaders must make sense of possible futures, the environment they compete in, and the resources at hand to develop and implement successful strategies and make sound and timely decisions for their business. Failing to do so may signal the end for the organisation.

As the rate of change intensifies, the only competitive advantage for organisations is to learn faster than their competitors. We work with organisations to develop, align and implement strategic directions, as well as develop leaders with strategic capabilities and business acumen.

In Action: Strategic Thinking in Action

Leaders of business units of a global chemical company throughout the region convened in Shanghai to learn and apply strategic thinking principles on our comprehensive, custom-written case study with actual strategic concerns.

Participants from all over Europe and Asia were challenged and thrilled with this innovative approach in practical learning.

LEADERSHIP & MANAGEMENT

The true measure of value for any business leader or manager is performance.

Challenges for leaders and managers in organisations are increasingly complex. The business environment is fast-changing, and organisations need to adapt at break-neck speeds. Four generations, with different motivations and expectations, make up the modern organisation. Diversity in globalised markets and organisations is something to be leveraged on, yet few do so effectively. Despite the cacophony of challenges, leaders and managers must ultimately perform.

We believe in impactful leadership that creates a positive difference in people and organisations. And we’ve helped thousands of leaders do it.

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PERSUASIVE COMMUNICATION & INFLUENCE

If we just communicate, we can get by. But if we communicate skilfully, we can work miracles.

Communication takes place between businesses and their markets and customers; between people in organisations with different functions and priorities; between leaders and team members; to name a few. Ineffective communication affects business results, creates silos and often results in discord.

The ability to apply practical, life-long persuasive skills whether addressing an individual or an audience in thousands, can help you and your organisation achieve much more than you thought possible.

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SALES & MARKETING

Sales and marketing alignment is about one shared goal: revenue that is delivered or over-delivered every quarter. As marketing converges with customer service and sales, marketing today is more about helping and less about hyping. Alignment in both functions ensure prospecting is effective, pipelines are filled, conversion and retention rates are high.

Though markets and channels continue to evolve, the fundamentals of acquiring and keeping customers remain at the core of all sales and marketing strategies. Even social selling expands on the age-old basics of getting to know your customers and meeting their needs.

Some of Our Clients

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SERVICE QUALITY

Every contact we have with a customer influences whether they’ll come back, make a recommendation, or be an advocate.

The fact is that customer experience in today’s world makes or breaks businesses. Most organisations recognise the need to delight customers but many falter under the weight of challenges. Expectations are increasingly higher, customers are increasingly segmented, and their needs are shifting fast. Delivering a consistent level of service across every touch point poses a major challenge, and the adoption of technology creates both opportunity and uncertainty.

Though these challenges are real and need to be addressed, we’ve helped organisations with winning service strategies simply by returning to the heart of the matter – the customer.

Some of Our Clients

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ORGANISATIONAL DEVELOPMENT

Organisational development is crucial in improving organisational effectiveness. Key to this is having planned processes and systems that align strategy, people and processes within the organisation.

Over the years we have witnessed how efforts to recruit and retain talent, train and develop the workforce, establish succession plans and keep employees engaged can be misaligned from the overall goal and strategy of the organisation. This not only results in a waste of time and resources, but failure to move the organisation towards its intended state.

We help organisations strategically plan their people development for business results; understand what would keep their people engaged in times of change; and develop succession plans that truly work.

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